Our Policies

Returns and Exchanges

Is your item damaged or missing parts? We’ve got you covered! See Damaged or Defective Items for more information.

Returns

Most items can be returned within 30 days of delivery; however, some items are not eligible for return. Additionally, a modified return policy applies to some products, including mattresses and large appliances. For more details, please read our Return policy.

Policy.

Returns are seamless and easy, and you can do it online!

1) Visit My Orders and select “Return Item.”

2) Choose your return and refund method.

3) Check your inbox for a return confirmation email. We’ll refund you as soon as you send the item(s) back.

Return Shipping

Return shipping costs will be deducted from your refund and can vary depending on the location of the return.

Print the shipping label from your return confirmation email, and bring the package to a nearby drop-off location.

For large, heavy, or fragile items delivered via special carrier: Follow the same steps above, but instead of printing a shipping label, we’ll coordinate for the carrier to pick up the item at your convenience.

Refunds

In most cases, when returning an item, you can choose between store credit or receiving a refund to your original payment method. For more details, check out our Refunds article.

Canceling Returns

Already filled out the return form but changed your mind? Don’t worry! You can always cancel the return from My Orders.

Exchanges

If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.

Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit your account or the original payment method once we receive the return. Please note, you cannot use your store credit until we have credited your account.

After the return: Follow the same steps as a regular return. Once you receive your refund, use your store credit or credit card to place a new order.

Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.

Click on the tab for more information:

We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just follow preferred resolution:

  • Replacement parts (any missing item, qty)
  • A replacement order or item.
  • A refund

To get started:

1) Go to My Orders

2) Pick “Return Item” or “Replace Item or Parts”

3) Select “Damaged or defective”

4) Choose your resolution

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

We apologize for your less than perfect experience.

 

How Will My Order Ship?

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart.

Import duties where applicable are included in the price of the item, so you won't have to worry about paying upon delivery.

Any Exceptions I Should Be Aware Of?

Deliveries are not typically made on Saturdays or Sundays

We cannot ship to P.O. Boxes

Shipping surcharge applies to remote areas. You will be notified of the surcharge upon entry of your postal code

Small Parcel

Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number.

Deliveries will be completed by UPS, FedEx, or Purolator. Available shipping services will be noted in your shopping cart, but generally include:

2-Day Shipping

Your order will be promptly fulfilled and delivered within 2 business days.

Please note: Orders placed outside the time frame listed beside your shipping option will be shipped the next day. Also, deliveries are not typically made on Saturdays or Sundays.

Ground Shipping

Please allow the full processing time required to ship from the warehouse (specified on each product page), plus 5-10 business days in transit for delivery.

Large Parcel

For items that are too large or fragile to be delivered via UPS, FedEx, or Purolator, we partner with carriers specializing in the transportation and delivery of Large Parcel freight.

 

What are Refunds Options

You can receive a refund to Store Credit (never expires!) or to your original payment method, minus return shipping costs as per our Return Policy.

When will I receive my refund?

For store credit and gift card refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).

For credit card refunds, we’ll be issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.

For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

To check the status of your refund, please visit the My Orders page.

 

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